Frequently Asked Questions

What is Food-Grade paper?
Papers that undergo meticulous production process, especially with hygiene, and do not use harmful chemicals to prevent any chemical contamination so that the product can be in contact with food and drinks safely.
Why do Food-Grade papers have warm white color, instead of bright white?
Food-Grade papers are made from virgin pulps, without using Optical Brightening Agents (OBA), so the color is not bright but is harmless to consumers.
What is Heavy Metal?
Heavy Metal are lead, cadmium, and mercury which can cause irritation when being exposed to. High levels of Heavy Metal intoxication can be fatal. Thus, Food-Grade papers are tested to be free of any chemical substance that can be harmful to consumers.
What is GMP?
GMP (Good Manufacturing Practice) is a set of regulations made by CODEX, an international food safety organization, to ensure that products are consistently produced and controlled according to quality standards.
What is FDA Standard?
Standards set by the United States’ Food and Drug Administration (FDA) to control product quality, hygiene, and safety.
Is the cup’s coating material safe for consumers?
The coating material is Food-Grade so it is safe for consumers.
Would the quality of the product be affected after being unwrapped?
Temperature and humidity in the room may affect the product. It is recommended to store the product in a dry place at normal room temperature and away from direct sunlight. After unwrapping, the bag should be tightly closed.
Are Fest cone cups sterilized by UV lights?
Fest cone cups are sterilized by drying process at over 100 degree Celsius to achieve superior hygiene and safety.
How long can Fest cone cups hold liquids? / How many times can it be reused? / Can it hold hot drinks?
Fest cone cups can hold liquids up to 2 minutes and can be reused more than twice. The cups can hold drinks of up to 40 degree Celsius.
What is a minimum order for customized products with graphic and logo printing?
5,000 – 30,000 depending on the type of the products
Does Fest product contain Bisphenol A (BPA)?
BPA is a clear chemical substance, often used in a production of plastic containers. However, BPA is not used in any of Fest products.
Can Fest products be used in a microwave?
At the moment, Natural fiber food packaging from Fest can be used in a microwave.
Are Fest products environmentally friendly?
More than 90% of Fest’s raw materials are paper so they are biodegradable.
What is the communication channel for inquiry and support?
Please contact the dealers or Fest Call Center at 02-586-1000. Our after-sales service staff will contact you shortly.